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Workforce Readiness Training

This libguide is designed for those who are entering the workforce or looking to brush up on their skills.

Things to Watch

Watch the "How to Speak with Confidence" video from the Crash Course Business Skills course.

Things to Do

Think about a positive experience that you had with customer service as the employee or as the customer.

What made the experience positive?

What can you take from that and apply to your interactions with people in the future?

You will record the answer in the assessment.

Module 3 Quiz: Social Skills