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Workforce Readiness Training

This libguide is designed for those who are entering the workforce or looking to brush up on their skills.

Things to Watch

Watch the "Define Outstanding Customer Service" video from the Customer Service Foundations course.

Watch the "Actively Listen to Customers" video from the Customer Service Foundations course.

Watch the "How to Speak with Confidence" video from the Crash Course Business Skills course.

Things to Do

Think about a positive and negative experience that you had with customer service as the employee or as the customer.

  • What made the first experience positive?
  • What can you take from that and apply to your interactions with people in the future?
  • What was bad about the negative interaction?
  • What could be changed to improve interactions in the future?

You will record the answer in the assessment.

Module 3 Quiz: Social Skills